VesnaGlow

Merchant Terms of Service

Last updated: September 3, 2026

These Merchant Terms of Service (the “Terms”) are an agreement between VesnaGlow(“VesnaGlow,” “we,” “us”) and the business that creates an account (“you,” the “Merchant”). They govern your use of the VesnaGlowplatform and related services (the “Service”). By checking the acceptance box at signup, or by using the Service, you agree to these Terms on behalf of your business, and you represent that you are authorized to bind it. We record the time of your acceptance.

1. The Service

VesnaGlow provides management software for salons, med spas, and similar appointment based businesses: online booking, scheduling, point of sale, client records, clinical charting, messaging, marketing, memberships, gift cards, inventory, payroll, reporting, and related features. Features vary by plan and evolve over time. VesnaGlow provides all first line support for the Service; contact us at hello@vesnaglow.com and we will answer, escalate, and resolve — you do not contact our payment processor directly.

2. Accounts and eligibility

  • You must be at least 18, able to form a binding contract, and operating a lawful business.
  • Provide accurate, current information at signup and keep it updated, including legal business name, address, and ownership details we request for payments underwriting.
  • Keep credentials secure. You are responsible for all activity under your account and your staff users’ accounts. Two factor authentication is available and recommended for owner accounts.

3. Subscriptions, trials, and platform fees

  • Paid plans are billed in advance on a recurring monthly basis at the prices published on our pricing page or agreed with you in writing.
  • A free trial converts to a paid subscription unless you cancel before it ends. You may cancel any time, effective at the end of the current billing period. Subscriptions are month to month; there is no long term commitment.
  • Fees are non refundable except where required by law. We may change subscription pricing with at least 30 days’ notice, effective at your next renewal.
  • If your subscription payment fails, we will notify you and retry. Continued non payment may lead to suspension and then termination under Section 13.

4. Payment processing

Payment processing services for Merchants on VesnaGlow are provided by Finix Payments, Inc. (“Finix”) and its designated payment processors and member banks (together, the “Processing Providers”). By accepting these Terms and activating payment features, you also agree to the applicable Finix terms of service, available at https://finix.com/terms-and-policies, which are incorporated into these Terms by reference (the “Processor Terms”). If the Processor Terms conflict with these Terms with respect to payment processing, the Processor Terms control for that subject matter.

Third party beneficiaries. Finix and the Processing Providers are intended third party beneficiaries of these Terms with respect to the payments provisions, and each may enforce those provisions directly against you.

  • Underwriting. Activation of payment features is subject to approval. You will provide the identification and business information requested (including beneficial ownership) and keep it current. Payment features may be declined, suspended, or terminated by us or the Processing Providers based on risk.
  • Card network rules. You will comply with the operating rules of the card networks (Visa, Mastercard, American Express, Discover) and applicable payment laws, including surcharge rules and honoring refunds you owe.
  • PCI compliance. You will complete the required PCI DSS self assessment questionnaire when asked and maintain compliance. A monthly non compliance fee applies to merchant accounts that have not completed it.
  • Advance payments. Deposits, gift cards, prepaid packages, and memberships collected before service delivery are offered only as approved under our agreement with the Processing Providers, and you will honor what your clients have paid for.
  • Chargebacks and refunds. You are responsible for chargebacks, disputes, refunds, reversals, and fines arising from your transactions, plus associated fees. Amounts you owe may be deducted from your payouts, debited from your linked bank account, or invoiced. We may require a reserve where risk warrants it.
  • Prohibited activity. You may not process transactions unrelated to your own business as described at signup, split transactions to evade limits, process your own card to access cash, or engage in any category prohibited by the Processor Terms or the card networks.
  • Card data. Full card numbers are captured and vaulted by the Processing Providers. Do not write down, store, or transmit full card numbers outside the Service.

5. Your data — you own it

You retain ownership of all data you and your clients enter into the Service (“Merchant Data”). You grant us a limited license to host, process, transmit, and display Merchant Data solely to provide, secure, and improve the Service. You may export your complete Merchant Data at any time from within the Service. We will never withhold your data to keep your business.

6. Your clients’ data — your responsibilities

  • You are the controller of your clients’ information; we process it on your behalf. You are responsible for having a lawful basis and any required notices or consents for the client data you collect.
  • Text and email messaging. Reminders, confirmations, and marketing messages are sent at your direction. You are responsible for obtaining the consents required by law (including the TCPA) before messaging clients, and for messaging only clients who have not opted out. The Service honors STOP replies automatically and you will not attempt to circumvent that.
  • Biometric data. If you collect photographs, scans, or other data that may be biometric information under laws such as the Illinois Biometric Information Privacy Act, you are responsible for the required written notice, consent, and retention schedule. The Service provides consent tooling; using it is your obligation.

7. Protected health information

If you use clinical features (charting, intake and consent forms, treatment photos, injectable records), you may be a covered entity under HIPAA and VesnaGlow acts as your business associate for that information. A Business Associate Agreement (“BAA”) is available and, where required, must be executed before storing protected health information in the Service; the BAA controls over these Terms for that information. Health information is encrypted at rest. Do not place health details in text messages or email through the Service.

8. AI features

The Service includes AI assisted features such as a booking assistant, marketing copy drafting, and a clinical scribe. AI output can be wrong. You are responsible for reviewing AI generated content before relying on it — in particular, a licensed provider must review and sign any clinical note before it is part of a client’s record. AI features do not provide medical, legal, tax, or financial advice.

9. Acceptable use

  • No unlawful use, unlawful messages, or infringement of others’ rights.
  • No attempts to disrupt, probe, reverse engineer, or gain unauthorized access to the Service, and no reselling or white labeling the Service without our written agreement.
  • No use of the Service to build a competing product.

10. Marketing and publicity

Any of your marketing materials that promote the payment services must be provided to us for review before publication, so we can meet our own obligations to the Processing Providers. We will not name you as a customer publicly without your permission.

11. Availability and changes to the Service

We aim for high availability but do not guarantee uninterrupted service. We may modify features and will use commercially reasonable efforts to notify you of material changes. Scheduled maintenance will be placed outside peak salon hours where practical.

12. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days’ notice by email or in the Service, and continued use after the effective date is acceptance. If you do not agree, you may cancel before the change takes effect.

13. Suspension and termination

  • You may cancel at any time, effective at the end of the billing period.
  • We may suspend or terminate for material breach, non payment, unlawful activity, or where required by the Processing Providers or law. Where reasonable, we will notify you and give you a chance to cure.
  • After termination, you can export your Merchant Data for 60 days, after which we may delete it, subject to legal retention obligations and the BAA. Payment provisions, including chargeback liability, survive termination.

14. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, to the fullest extent permitted by law. VesnaGlow is a software tool; you remain responsible for how your business operates, including clinical, employment, tax, and legal compliance.

15. Limitation of liability

To the fullest extent permitted by law: neither party is liable for indirect, incidental, special, or consequential damages; and our total liability for all claims in any 12 month period will not exceed the subscription fees you paid us for the Service in that period. These limits do not apply to your payment obligations, your indemnification obligations, or either party’s liability that cannot be limited by law.

16. Indemnification

You will defend and indemnify VesnaGlow and the Processing Providers against claims, losses, fines, and expenses arising from your services to your clients, your transactions (including chargebacks), your Merchant Data, your violation of law (including messaging, biometric, and health privacy laws), or your breach of these Terms.

17. Governing law and disputes

These Terms are governed by the laws of the State of Illinois, without regard to conflict of laws rules. Before filing any claim, the parties will attempt in good faith to resolve the dispute informally within 30 days of written notice. Courts located in Cook County, Illinois have exclusive jurisdiction, and each party consents to venue there.

18. General

  • You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • These Terms, the Processor Terms, any BAA, and any signed order form are the entire agreement and supersede prior discussions. If a provision is unenforceable, the rest remains in effect.
  • Notices to you may be given by email to your account email or in the Service; notices to us go to hello@vesnaglow.com.

19. Contact

Questions about these Terms: hello@vesnaglow.com.

Pending final review by counsel; the current version applies until an updated version is posted.